1. Age Restriction Policy
newpick operates an absolute minimum age policy. Only individuals who are 18 years of age or older are permitted to register an account, make a deposit, or participate in any real-money game or sports betting activity on the Platform. This policy applies to all players in Bangladesh and is non-negotiable under any circumstances.
During the registration process, every new player is required to confirm that they are aged 18 or above. Following registration, we conduct Know Your Customer (KYC) identity verification that includes confirmation of date of birth against a government-issued National Identity Card (NID) or passport. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended and any funds held will be handled in accordance with our Terms & Conditions.
We also encourage parents and guardians to make use of parental control and internet filtering software to prevent underage individuals from accessing gambling websites. If you have reason to believe that a minor has opened an account on newpick, please contact our support team at support@newpick immediately so that we can investigate and act without delay.
2. Understanding Problem Gambling
The vast majority of people who gamble on newpick do so safely and responsibly — they set a budget, stick to it, and treat gaming as a leisure activity alongside cricket, football, and other entertainment. However, for a minority of players, gambling can develop into a pattern of behaviour that causes genuine harm to themselves and those around them.
Problem gambling — sometimes called gambling disorder — is characterised by a persistent inability to control gambling behaviour despite negative consequences. It is not a reflection of a player's character or intelligence. It is a recognised condition that can affect people from all walks of life, including working professionals in Dhaka, students in Chittagong, and families in Sylhet or Khulna.
newpick takes problem gambling seriously. We train our support staff to identify behavioural patterns associated with gambling harm and to respond with empathy and practical assistance. We also invest in the player protection tools described throughout this page so that every player has the means to stay in control before a problem develops.
3. Warning Signs to Watch For
It is not always easy to recognise when recreational gambling has started to become a problem. The following warning signs may indicate that your relationship with gambling requires attention. Ask yourself honestly whether any of the following apply to you:
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the self-exclusion or time-out tools described below, and to reach out to our support team or a professional counselling service.
4. Player Protection Tools
newpick provides a full suite of account management tools that put you in direct control of your gambling experience. All of these tools are accessible from the Responsible Gaming section of your account dashboard once you are logged in. They are free to use, take effect immediately or within a short processing window, and can be configured without contacting support.
Reality Check Notifications
Set a recurring alert that pops up on screen after a defined interval of continuous play — for example, every 30 minutes or every hour. The notification displays your net session result and prompts you to decide whether to continue or stop.
Deposit Limit Controls
Define the maximum amount you are willing to deposit into your account over a 24-hour, 7-day, or 30-day rolling window. Limits take effect immediately and can only be reduced instantly — increasing a limit requires a mandatory 7-day cooling period.
Loss Limit Controls
Set a ceiling on the total net loss you are willing to sustain in any given day, week, or month. Once your loss limit is reached, your session ends automatically and no further bets can be placed until the limit period resets.
Wager Limit Controls
In addition to deposit and loss limits, you may set a cap on the total amount wagered per session or per day. This is particularly useful for players who enjoy high-frequency games such as slots or live dealer tables.
5. Self-Exclusion Programme
Self-exclusion is the most powerful tool available to players who feel that their gambling has become or is becoming a problem. When you self-exclude from newpick, your account is immediately locked — you cannot log in, deposit, wager, or receive any promotional or marketing communication for the duration of your chosen exclusion period.
5.1 Available Self-Exclusion Periods
- 1 month — A short break to reassess your habits and regain perspective.
- 3 months — A medium-term pause that allows habits to reset more thoroughly.
- 6 months — An extended period of enforced abstinence recommended for players who recognise persistent patterns of harmful gambling.
- 1 year — A full-year exclusion for players who need significant time away from gambling.
- Permanent (indefinite) — A permanent closure of your account with no option to reopen. Recommended for players who have concluded that gambling is no longer appropriate for them.
5.2 How to Activate Self-Exclusion
You can request self-exclusion in two ways:
- Log in to your account, navigate to the Responsible Gaming section of your dashboard, select Self-Exclusion, choose your preferred duration, and confirm the request. The exclusion takes effect within minutes.
- Contact our 24/7 live chat support team and request self-exclusion verbally. Our agents are trained to process these requests promptly and with full discretion. You may also email us at support@newpick with the subject line "Self-Exclusion Request".
6. Deposit & Loss Limits
Setting financial boundaries before you begin playing is one of the most effective strategies for keeping gambling within healthy parameters. newpick strongly encourages every player to configure deposit limits at account registration and to review them periodically as their circumstances change.
Our deposit limit system operates on a rolling window basis. For example, if you set a weekly limit of ৳5,000, the system tracks your total deposits over any consecutive 7-day window — not just from the calendar Monday. This approach prevents players from "resetting" their limit by timing deposits around a calendar boundary.
Key principles governing our limit controls:
- Instant downward adjustment: Reducing a deposit or loss limit takes effect immediately upon confirmation. You cannot override or delay a reduction.
- 7-day cooling period for increases: Requests to increase a deposit or loss limit are subject to a mandatory 7-day waiting period before they take effect. This window gives you time to reconsider and reverse the request if it was made impulsively.
- Transparent tracking: Your dashboard always shows your current limit, how much of it you have used in the current window, and how much remains.
- Multiple limit types: You may set daily, weekly, and monthly limits simultaneously. When any single limit is reached, play stops regardless of whether other limits remain available.
7. Time-Out & Cooling-Off Periods
Not every player who needs a break requires a full self-exclusion. For situations where you simply want to pause without committing to a lengthy exclusion, newpick offers flexible time-out and cooling-off options.
7.1 Short Time-Out Periods
Time-out periods are available in the following durations: 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, and 30 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. Any pending withdrawals will still be processed normally during the time-out period.
7.2 Cooling-Off After a Large Loss
If our system detects an unusually large loss within a single session or a short time window, our responsible gaming monitoring may trigger an automatic prompt encouraging you to take a cooling-off break. You are free to decline and continue playing, but the prompt is designed to give you a moment of conscious reflection before proceeding.
7.3 Requesting a Time-Out
Time-outs can be activated instantly from the Responsible Gaming section of your dashboard. Alternatively, contact our live chat team at any time and request a time-out verbally — we will apply it to your account immediately. Like self-exclusion periods, a time-out once activated cannot be removed early.
8. Getting Help & Support
If you feel that gambling is negatively affecting your finances, mental health, relationships, or daily functioning, it is important to seek help as early as possible. Reaching out is a sign of strength, not weakness.
8.1 Contact newpick Support
Our English-speaking support team is available 24 hours a day, 7 days a week. We can help you:
- Activate self-exclusion or a time-out immediately
- Set or reduce deposit and loss limits
- Discuss your concerns confidentially and without judgment
- Process an account closure request if you decide to stop gambling entirely
Reach us via live chat inside your account dashboard or email us at support@newpick. All responsible gaming enquiries are handled with full confidentiality.
8.2 Self-Assessment
If you are unsure whether your gambling habits are a cause for concern, the following brief self-assessment questions — adapted from internationally recognised screening tools — may help you reflect more clearly:
Quick Self-Assessment: How Is My Gambling?
If you answered yes to two or more of the above questions, we strongly encourage you to use the self-exclusion tool, take an extended time-out, and speak to a professional counsellor or trusted person in your life about what you are experiencing. There is no shame in acknowledging that you need support — many people successfully recover from problem gambling with the right help.